In the HealthCare industry, no software user should have to hesitate before asking for support. The potential losses from user error are too great and the user should not have to worry about the issue. In issues regarding software or hardware there is no such thing as a silly question and assistance should be one phone call away.
Software Support and Maintenance
As you depend on your software to run your operations you rely on those systems to perform as expected. You need instant access to a support staff to isolate the problem and solve the issue. Whatever the support process may be, when a problem occurs, user anxiety quickly builds up and a rapid access to a support person is important, regardless of the problem. Your commitment to success can be determined by making sure support services are just a phone call away.
Because we understand the importance of maintenance and support, all Suite Software Solutions are sold with software support and maintenance contracts. This means as regulatory industry changes are made, your software will be updated to meet those needs. Also, with our software support included, your staff will have access to our toll free support lines during AIM’s regular business hours. To expedite our support, we use a HIPAA compliant, secured software which allows our technical department the ability to logon to your workstations and view areas in question. This eliminates any misunderstanding of what the real issue is and our guessing.
After hour support needs, online support is available 6 days a week from Meditab corporate support department and available with a simple mouse click to access the Meditab support team.
Per Call – Per Incident Service & Support
For those items not included in our Software Support and Maintenance, we offer a per-call or per incident support service.
The Fee is a per call/incident and includes up to 30 minutes of expert support by phone and/or internet link which allows AIM to view the problem you are facing. Fees are based on 30 minute increments. To receive support on a per incident basis, please complete the Credit Card Authorization form and fax back to AIM Services.
Upon receipt of the completed Credit Card Authorization form a technical support representative will contact you. Please include your contact information on the form.